Urgent Care Service

From 1 July 2024, The Western Sydney Urgent Care Services will transition from the Western Sydney Care Collective Initiative to the new NSW Health Single Front Door program.

If you need medical attention but you’re not sure how bad it is, call the Urgent Care Line on 1800 371 372.

With one quick free phone call, they’ll assess the situation and book you into a free Urgent Care Service if needed.

What’s An Urgent Care Service Centre?

Urgent Care Service centres are where you go for all those things that need urgent medical attention but aren’t life-threatening, and you don’t need to go to the emergency department. They aren’t like your usual GP and they’re not emergency departments. They are something in between. It’s a new type of service by the Western Sydney Care Collective to get you and your loved ones the right care at the right time.

The Urgent Care Line is available Monday to Friday from 8am to 8pm, except on public holidays

What Do They Treat?

Urgent Care Services provide additional services for urgent conditions that aren’t life-threatening. We’ve also created the Urgent Care Line to help you get the right care when you’re not sure if you need the emergency department or an Urgent Care Service.

Urgent Care Service centres provide medical
care for:

  • Suspected fractures, sprains and dislocations
  • Wound management and cuts requiring stitches
  • Bites
  • Minor burns 
  • Removal of foreign objects from skin, eyes and ears

Urgent Care Services In Your Area

Urgent Care Services are designed to help you access urgent care when you need it. You’ll find Urgent Care Service centres across Western Sydney so you can get help fast. It’s a new service, so if there’s not an Urgent Care Service near you now, there will be soon.

Need help now? Call the Urgent Care Line 1800 371 372

The Urgent Care Line will assess your situation and book you into an Urgent Care Service if needed. A booking is required before you visit an Urgent Care Service. Urgent Care Services centres are located at:

Urgent Care Services under WSCC

  • Castle Hill
  • Marsden Park
  • Rouse Hill
  • Auburn

Medicare Urgent Care Clinics*

  • Wentworthville
  • Rooty Hill

* Medicare Urgent Care Clinics are an Australian Government initiative and are funded by Western Sydney Primary Health Network.

FAQs for GPs

FAQs for the Community

What is the Value Based Urgent Care initiative?

The objective of the Value Based Urgent Care (VBUC) initiative is to reduce the number of patients requiring non-life-threatening urgent treatment presenting to Western Sydney emergency departments (EDs), by providing sustainable, alternative local patient-centred urgent care services, at the right time and in the right place.

This vision for urgent care treatment of patients is divided into four stages:

  1. Awareness
  2. Intake and access
  3. Treatment and referral
  4. Discharge and ongoing care

What is an Urgent Care Service centre?

This Value Based Urgent Care pathway design offers a unique approach with the establishment of Urgent Care Service (UCS) centres that are tailored to meet the needs of Western Sydney. UCSs will be supported by a network-based approach, with a focus on upskilling and utilising existing primary care resources. This means that UCSs will be run predominately via a network of GPs in partnership with other providers within the Healthcare Neighbourhood (HCN).

How do patients access an Urgent Care Service centre?

The Urgent Care Line (UCL) is a dedicated phone service and an essential component, designed to refer the patient to the right care at the right time. This service will have a key role in supporting and directing patients to a range of care providers in Western Sydney, not just UCS providers. Referrals can also be made to the ED, hospital-based services, community-based services and general practices.

A key point of difference for this pathway design is the clinical workforce supporting the UCL, ensuring that patients are assessed by a clinician prior to presenting at a UCS centre (or alternate care provider). This is critical in safely and appropriately re-routing patients away from the ED. For this reason, patients must call the UCL to be referred to a UCS centre. 

Patients can call the Urgent Care line on: 1800 371 372

What medical conditions/injuries can be treated?

Patients can be referred to an Urgent Care Service centre for:

  • Minor injuries such as sprains, minor fractures and non-protruding breakages
  • Musculoskeletal conditions and injuries
  • Minor wounds, skin tears and abrasions
  • Minor dental pain

At this stage, Urgent Care Service centres cannot treat patients who:

  • Patients over 65 years who require an infusion
  • Patients under 16 years who require an infusion
  • Patients undergoing chemotherapy
  • Patients with cardiac/chest pain, severe abdominal pain and serious breathing difficulties ​
  • Patients with acute mental health episode (due to the additional resourcing requirements needed to  support an acute mental health episode)

Read more about the Urgent Care Service and Urgent Care Line.

FAQs for the Community

How do I get the right care in the right place?

If you need fast, urgent health care for an injury or condition that’s not life-threatening, you can attend an Urgent Care Service centre for fast, free, urgent health care.

Emergency departments are for people with critical health conditions that are life-threatening.

What is an Urgent Care Service centre?

An Urgent Care Service centre is a general practice or a Patient Centred Medical Home which offers more services than a regular general practice. Specially trained staff look after patients that may need urgent care. The service is completely free for those who have a valid Medicare card and has extended hours.

Why should I visit an Urgent Care Service centre?

By visiting an Urgent Care Service centre instead of a hospital emergency department, you can get the right care sooner. This means you can get treated faster. Urgent Care Services are also free and may be able to offer additional free services such as x-ray and pathology.

Is an Urgent Care Service centre like an after-hours doctor?

No. An Urgent Care Service centre offers a certain kind of service that takes care of more urgent conditions. Not all general practices can do this. Urgent Care Service centres provide additional services for urgent conditions that not all general practices can provide.

What medical conditions or injuries will they treat?

  • Minor injuries such as sprains, minor breaks in the bone with no broken skin
  • Minor conditions such as diarrhoea, vomiting
  • Minor wounds, skin tears and cuts
  • Minor tooth pain

Urgent Care Service centres are not for:

  • Patients over 65 years who require an infusion
  • Patients under 16 years who require an infusion
  • Patients undergoing chemotherapy
  • Patients with cardiac/chest pain, severe abdominal pain and serious breathing difficulties ​
  • Patients with acute mental health diagnosis (due to the additional resourcing requirements needed to  support an acute mental health episode)

If this is an emergency, please call 000.

How can I access an Urgent Care Service centre?

Call the Urgent Care Line on 1800 371 372. Health care staff will ask you questions and either book you into a centre or advise you to attend your emergency department. You don’t need your GP to refer you. 

Read more about Value Based Urgent Care Services.